Website terms of use
KayakOz Pty Ltd trading as Kayak Australia
Last updated: July, 2026
Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms of Use.
If you do not agree with these Terms, you must not use this website.
About This Website
This website is operated by KayakOz Pty Ltd trading as Kayak Australia (“Kayak Australia”, “we”, “our”, or “us”).
The website provides information about our kayak rental services, locations, experiences, bookings, franchise opportunities and related products and services.
Information on This Website
We make reasonable efforts to ensure information on this website is accurate and current.
However, information on this website is provided for general information purposes only. We do not guarantee that all information is complete, accurate, current or free from errors.
Information, pricing, availability, operating locations and services may change without notice.
Bookings
Bookings made through this website may be processed through third-party booking systems.
Any booking is subject to the applicable booking terms and conditions, waiver documents, safety requirements and cancellation policies provided during the booking process.
Where there is any inconsistency between these Terms of Use and any booking terms and conditions, the booking terms and conditions will prevail.
Intellectual Property
Unless otherwise stated, all content on this website is owned by or licensed to Kayak Australia.
This includes:
Logos
Branding
Text
Images
Videos
Graphics
Documents
Website design and layout
You may access and view website content for personal and non-commercial use only.
You must not reproduce, distribute, modify, publish or commercially exploit website content without our prior written consent.
User Conduct
You agree not to:
Use the website for any unlawful purpose
Attempt to gain unauthorised access to website systems
Introduce viruses or malicious software
Interfere with the operation or security of the website
Copy or scrape website content using automated tools without permission
Third-Party Links
This website may contain links to third-party websites.
These links are provided for convenience only.
We do not control, endorse or accept responsibility for third-party websites or their content.
Your use of third-party websites is at your own risk.
Website Availability
We do not guarantee that the website will be available at all times or free from interruptions, errors or technical issues.
We may suspend, modify or discontinue any part of the website at any time without notice.
Limitation of Liability
To the maximum extent permitted by law, Kayak Australia excludes all liability arising from your use of, or reliance upon, this website.
We are not liable for any loss, damage, cost or expense arising from:
Website interruptions or downtime
Errors or omissions in website content
Reliance on website information
Viruses or malicious software
Use of third-party websites linked from this website
Nothing in these Terms excludes any rights that cannot be excluded under Australian Consumer Law.
Privacy
Your use of this website is also governed by our Privacy Policy.
By using this website, you acknowledge that personal information may be collected, used and disclosed in accordance with our Privacy Policy.
Franchise Information
Information regarding franchise opportunities is provided for general informational purposes only.
Nothing on this website constitutes legal, financial or business advice.
Prospective franchisees should obtain independent professional advice before making any investment decision.
Governing Law
These Terms of Use are governed by the laws of Victoria, Australia.
Any dispute arising from these Terms or use of this website will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to These Terms
We may update these Terms of Use from time to time.
Updated versions will be published on this website and will take effect from the date of publication.
Contact Us
If you have any questions regarding these Terms of Use, please contact:
KayakOz Pty Ltd trading as Kayak Australia
Email: [email protected]
Website: https://kayakaustralia.com.au
Privacy Policy
KayakOz Pty Ltd trading as Kayak Australia
Last updated: July, 2026
Introduction
KayakOz Pty Ltd (“Kayak Australia”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, make a booking, contact us, or otherwise interact with our business.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Postal address (if provided)
- Booking and reservation details
- Payment transaction information
- Information submitted through website forms
- Communications and enquiries sent to us
- Website usage and analytics information
We may also collect information about how visitors use our website, including IP address, browser type, device information and pages visited.
How We Collect Information
We collect personal information when you:
- Make a booking
- Submit a website enquiry
- Contact us by email, phone or social media
- Subscribe to marketing communications
- Complete forms on our website
- Use our website and online booking systems
Why We Collect Information
We collect and use personal information to:
- Process and manage bookings
- Provide customer support
- Communicate regarding bookings and services
- Improve our website and customer experience
- Send marketing communications where permitted by law
- Meet legal, safety and operational requirements
- Protect our business and customers
Third-Party Service Providers
We use trusted third-party service providers to help operate our business and website. These providers may process information on our behalf.
These services may include:
- Online booking platforms
- Payment processors
- Website hosting providers
- Email delivery services
- Website analytics providers
- Cloud infrastructure and security providers
Information may be stored or processed outside Australia where these service providers operate internationally.
Marketing Communications
We may send marketing communications about our products, services and promotions.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance user experience.
We may use website analytics tools to collect information about website traffic and visitor behaviour.
Most web browsers allow you to control or disable cookies through browser settings.
Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
While we strive to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
KayakOz Pty Ltd trading as Kayak Australia
Email: [email protected]
Website: https://kayakaustralia.com.au
Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website with a revised “Last updated” date.